At Kingdom Lighting , we always strive to deliver quality products and we want you to be as happy when you receive your purchase as we are when you place an order with us.
If for any reason you are not happy with your purchase or you’ve simply changed your mind and want to return your order, you can do, as long as you notify at your earliest convenience by emailing us at info@kingdomlighting.co.uk or calling us on 01642 241 045. We will then email you a return authorisation form which must be completed and included in the package with your return.
We aim to ensure that your returns experience is as straightforward and hassle-free as possible.
Unwanted goods or exchanges:
Please return all products to us in the original packaging which includes cables, accessories, manuals etc. Include your returns reference number on the address label and return it to the address displayed on the returns form. For high-value goods, we suggest that you return your item(s) using a tracked and insured delivery service.
We will not accept liability for any returned items that are lost or damaged in transit from you to us. Damaged, missing or incomplete items will result in your return being rejected. Please obtain proof of postage.
You’ll have to cover the cost of returning the goods back to us. With regret, we cannot collect them from you.
All returns must arrive back to us within 14 days of the delivery date to you, any returns received after 14 days will be returned to you.
We can only accept returns of items which still appear new, unmarked and undamaged, this also applies to the product’s packaging so please unpack your order carefully.
As long as the goods are returned to us within 14 days of the delivery date and are in a good, resaleable condition you will receive a full refund minus any postage costs you might have paid us.
Refunds or exchanges may take up to 7 working days for us to action – this is 7 working days from the date we receive the goods back into our warehouse. In peak season, September to December it might take us up to 14 days to process your return. Please be patient as we are very busy during this period and working as quickly as possible.
Any bespoke goods that are cut to size or personalised to your required are excluded, such as LED Strip Lighting & LED Tape.
Damaged item or parts missing:
If in the very unlikely event your order arrives damaged or any parts are missing, please advise us within 5 working days and we will arrange for a replacement item(s) or parts to be shipped out. We may ask for photographs of a damaged product (this is mostly so that we can improve our packaging methods in future) or we might ask that the damaged item is returned to us. If we do ask for an item to be sent back to us, we will cover the cost of the return.
Faulty or defective products
All products sold on our website have at least a one-year warranty, however many items come with longer warranties of up to 5 years. The warranty period should be marked clearly on the product page, either in the description or in the more information tab below it. If it doesn’t state a warranty period, please assume that the warranty is solely one year or call/email us for advice and clarification.
Business orders:
If you are buying for a business, please refer to our full terms and conditions as your returns policy may be different.
We dispatch all our orders using well-known delivery companies**
We always hold a very good stock of our entire product range and we do everything we can to ensure that your items are in stock at the time of order.
However, on extremely rare occasions where there is an error and the item ordered is outside of stock, we will contact you via email or phone within 72 hours of your order.
Please note, that if you choose next-day delivery, this applies to the next working day. Our working days are Monday to Thursday 8am to 5pm & 8am to 4pm Fridays. (Excl Bank Holidays).
For absolute clarification, we only ship orders on working days, we do not work weekends or on bank holidays. Therefore if your order is placed on a weekend or a bank holiday, we will ship your order on the next working day.
For your peace of mind, your order will be fully insured in transit in the very unlikely event of any damage or loss. Any damage must be reported to us within 5 days.
We are not responsible or liable in any way whatsoever for courier delays, errors & mistakes. We do not pay compensation for any third-party errors and our liability is limited to the amount of postage that you have paid to us.
If ordered before 3 pm Monday to Friday and you select a next-day delivery option, your order will be dispatched on the same day, items will never be shipped during the weekend. The only exceptions to this are the entire range of LED Tape & LED Striplights which are made to order and therefore might take a little longer to manufacture.
If you require a Saturday or Sunday please call us to discuss your options.
A tracking number will be emailed to you or sent via text message so that you can track your parcel.
Our Standard Mainland UK Delivery Charges
Order Value Delivery Methods* Price
Under £75 Standard Parcels 2-5 Days £2.99
Under £75 Express Delivery 2-3 Days £3.99
Under £75 Guaranteed Next Day Delivery £5.99
Over £75 Standard Delivery 2 -5 Days FREE
Over £75 Express Delivery 2-3 Days £3.99
Over £75 Guaranteed Next Day Delivery £5.99
For customers outside of the mainland UK and in certain postcode areas, next day delivery is no longer available. Please do not select next day delivery or express delivery at checkout, because if you do you will be charged extra but your goods won’t arrive for 3 to 5 days.
The list below is our knowledge of postcodes outside of the mainland UK. However, this list might not be comprehensive and there might also be other postcode areas that we are currently not aware of. Couriers do add new postcodes regularly without communicating this to us.
AB31, AB33-38, AB44-56, IV30-32, IV1-28, IV33-39, IV52-54, IV63, IV40-51, IV55-56
FK17-99, G83,KW1-14, PA21-33, PA34-40, PH18- 26, TR21-25.
PH30, PH31-41, PH49-50, AB36-38, AB55-56, HS1-9,KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, BT, IM, GY, JE.
- Standard parcels and express delivery are normally yodel services. The timescales shown are estimated and successful over 99% of the time.
** We use quality next day couriers such as Parcelforce, Fedex & APC, and Royal Mail. They promise us that they will deliver your parcel on time, but occasionally the courier may get things wrong for reasons out of our control. In this very rare event please contact our customer service team and we will be happy to look into this and where required call the courier to help you resolve any problem. Please note: We are not responsible or liable at all for courier delays/errors & mistakes.
