kingdomlighting Archives - kingdom lighting

Returns

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At Kingdom Lighting , we always strive to deliver quality products and we want you to be as happy when you receive your purchase as we are when you place an order with us.

If for any reason you are not happy with your purchase or you’ve simply changed your mind and want to return your order, you can do, as long as you notify at your earliest convenience by emailing us at info@kingdomlighting.co.uk or calling us on 01642 241 045. We will then email you a return authorisation form which must be completed and included in the package with your return.

We aim to ensure that your returns experience is as straightforward and hassle-free as possible.

Unwanted goods or exchanges:

Please return all products to us in the original packaging which includes cables, accessories, manuals etc. Include your returns reference number on the address label and return it to the address displayed on the returns form. For high-value goods, we suggest that you return your item(s) using a tracked and insured delivery service.
We will not accept liability for any returned items that are lost or damaged in transit from you to us. Damaged, missing or incomplete items will result in your return being rejected. Please obtain proof of postage.
You’ll have to cover the cost of returning the goods back to us. With regret, we cannot collect them from you.
All returns must arrive back to us within 14 days of the delivery date to you, any returns received after 14 days will be returned to you.
We can only accept returns of items which still appear new, unmarked and undamaged, this also applies to the product’s packaging so please unpack your order carefully.
As long as the goods are returned to us within 14 days of the delivery date and are in a good, resaleable condition you will receive a full refund minus any postage costs you might have paid us.
Refunds or exchanges may take up to 7 working days for us to action – this is 7 working days from the date we receive the goods back into our warehouse. In peak season, September to December it might take us up to 14 days to process your return. Please be patient as we are very busy during this period and working as quickly as possible.
Any bespoke goods that are cut to size or personalised to your required are excluded, such as LED Strip Lighting & LED Tape.
Damaged item or parts missing:

If in the very unlikely event your order arrives damaged or any parts are missing, please advise us within 5 working days and we will arrange for a replacement item(s) or parts to be shipped out. We may ask for photographs of a damaged product (this is mostly so that we can improve our packaging methods in future) or we might ask that the damaged item is returned to us. If we do ask for an item to be sent back to us, we will cover the cost of the return.

Faulty or defective products

All products sold on our website have at least a one-year warranty, however many items come with longer warranties of up to 5 years. The warranty period should be marked clearly on the product page, either in the description or in the more information tab below it. If it doesn’t state a warranty period, please assume that the warranty is solely one year or call/email us for advice and clarification.

Business orders:

If you are buying for a business, please refer to our full terms and conditions as your returns policy may be different.

We dispatch all our orders using well-known delivery companies**

We always hold a very good stock of our entire product range and we do everything we can to ensure that your items are in stock at the time of order.

However, on extremely rare occasions where there is an error and the item ordered is outside of stock, we will contact you via email or phone within 72 hours of your order.

Please note, that if you choose next-day delivery, this applies to the next working day. Our working days are Monday to Thursday 8am to 5pm & 8am to 4pm Fridays. (Excl Bank Holidays).

For absolute clarification, we only ship orders on working days, we do not work weekends or on bank holidays. Therefore if your order is placed on a weekend or a bank holiday, we will ship your order on the next working day.

For your peace of mind, your order will be fully insured in transit in the very unlikely event of any damage or loss. Any damage must be reported to us within 5 days.

We are not responsible or liable in any way whatsoever for courier delays, errors & mistakes. We do not pay compensation for any third-party errors and our liability is limited to the amount of postage that you have paid to us.

If ordered before 3 pm Monday to Friday and you select a next-day delivery option, your order will be dispatched on the same day, items will never be shipped during the weekend. The only exceptions to this are the entire range of LED Tape & LED Striplights which are made to order and therefore might take a little longer to manufacture.

If you require a Saturday or Sunday please call us to discuss your options.

A tracking number will be emailed to you or sent via text message so that you can track your parcel.

Our Standard Mainland UK Delivery Charges

Order Value Delivery Methods* Price
Under £75 Standard Parcels 2-5 Days £2.99
Under £75 Express Delivery 2-3 Days £3.99
Under £75 Guaranteed Next Day Delivery £5.99
Over £75 Standard Delivery 2 -5 Days FREE
Over £75 Express Delivery 2-3 Days £3.99
Over £75 Guaranteed Next Day Delivery £5.99
For customers outside of the mainland UK and in certain postcode areas, next day delivery is no longer available. Please do not select next day delivery or express delivery at checkout, because if you do you will be charged extra but your goods won’t arrive for 3 to 5 days.

The list below is our knowledge of postcodes outside of the mainland UK. However, this list might not be comprehensive and there might also be other postcode areas that we are currently not aware of. Couriers do add new postcodes regularly without communicating this to us.

AB31, AB33-38, AB44-56, IV30-32, IV1-28, IV33-39, IV52-54, IV63, IV40-51, IV55-56
FK17-99, G83,KW1-14, PA21-33, PA34-40, PH18- 26, TR21-25.

PH30, PH31-41, PH49-50, AB36-38, AB55-56, HS1-9,KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, BT, IM, GY, JE.

Standard parcels and express delivery are normally yodel services. The timescales shown are estimated and successful over 99% of the time.

** We use quality next day couriers such as Parcelforce, Fedex & APC, and Royal Mail. They promise us that they will deliver your parcel on time, but occasionally the courier may get things wrong for reasons out of our control. In this very rare event please contact our customer service team and we will be happy to look into this and where required call the courier to help you resolve any problem. Please note: We are not responsible or liable at all for courier delays/errors & mistakes.

Terms & Conditions

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To protect your own interests please read the conditions carefully. If you are uncertain as to your rights under them or you want any explanation about them please write, telephone or email our customer queries department at the above address and telephone number BEFORE you place the order. YOU ARE ADVISED TO PRINT AND RETAIN THESE TERMS FOR YOUR RECORDS.

By placing an Order and purchasing goods from www.kingdomlighting.co.uk you enter into a legally binding agreement with us on the following Conditions. You should read and understand these Conditions because they affect your rights and liabilities.

These are the Standard Terms and Conditions of Sale of Kingdom Lighting Trading As Kingdom LED Company of Kingdom LED, Snowden Road, Middlesbrough ,Ts2 1LE (“the Seller”, “We” or “Us”) for certain products as set out in the pages on this site (“the Goods”). Subject to the provisions of Clause 4.2 below, the price of the Goods the delivery charges and Value Added Tax where applicable is set out on the Order Form.

In accordance with the provisions of the Consumer Protection (Distance Selling) Regulations 2000 you have the right to withdraw from this transaction. Details of your right to withdraw will be sent to you with the Goods when they are delivered and can be found below. PLEASE NOTE THAT THE RIGHT TO WITHDRAW FROM THE CONTRACT DOES NOT APPLY IN RESPECT OF ANY AUDIO OR VIDEO RECORDINGS OR COMPUTER SOFTWARE WHICH HAVE BEEN OPENED BY YOU OR ITEMS WHICH ARE EXCLUDED FOR THE CONTRACT.

THESE CONDITIONS DESCRIBE THE BASIS FOR PURCHASE BY YOU AND SALE BY US OF THE PRODUCTS DESCRIBED ON THIS WEB SITE.

Interpretation

In these conditions:

‘Conditions’ means the standard Terms and Conditions of sale set out in this document.
‘Contract’ means the contract for the sale of the Goods.
‘Payment Card’ means the credit or debit card or other payment system chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order.
‘Delivery Area’ means Mainland UK
‘Goods’ which you have ordered including any instalment of the goods or any parts for them which are available for purchase from our Web Site in accordance with the Conditions.
‘Information System’ means a system for generating, sending, receiving, storing or otherwise processing electronic communications.
‘Order’ means any order placed by you with us for the supply of Goods.
‘Order Form’ means the electronic order form completed and submitted electronically by you;
‘Regulations’ means the Consumer Protection (Distance Selling) Regulations 2000.
‘Web Site’ our presence on the world wide web, currently accessible via the address www.kingdomlighting.co.uk
Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made thereunder or any enactment repealing and replacing the act referred to.

Unless the context otherwise requires:-

Words importing the singular shall include the plural and vice versa.
Words importing the masculine gender shall include the feminine gender and vice versa.
References to persons shall include bodies of persons whether corporate or incorporate.
Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions.

Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.

Basics of the Sale

We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.

No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.

No variation to these Conditions shall be binding upon us unless and until agreed by e-mail or in writing by us.

Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.

Orders

The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).

Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your Payment Card is authorised for the transaction.

You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.

You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.

The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.

We reserve the right to make changes in the specification of the Goods which are required to conform with any applicable statutory or EC/UK requirements.

Price Guarantee

Kingdom Lighting Guarantee lets you compare the cost of comparable LED lighting products you purchase through the Simple Lighting website. The prices advertised on our website should be comparable to those offered by our competitors such as LED HUT, LED Lights, and LED Suppliers.
Items which are included in our price guarantee are those which are produced by third party manufactures and any comparison must be based on like for like products from the same manufacturer.
If you have found a product cheaper on a competitor site, please contact our customer service team on info@kingdomlighting.co.uk, alternatively you could speak to us on 01642 241 045
Our price guarantee process:Our customer service team will review your price guarantee request
Upon review we will inform you by phone, or email within 48 hours of the outcome of the price guarantee
Once we are satisfied that you are entitled to the price guarantee you will receive an email with a discount voucher for the difference in price which can be used on our website, www.kingdomlighting.co.uk
You have 28 days after making a purchase to inform our customer service team that you have found a price variation between us and our competitors
To qualify for the price guarantee the product must not be sold on a competitor website as a sale, bundle, or any other promotional activity.
The price guarantee does not cover any voucher codes or 3 rd party discounts which may be available
Our customer service team have the final decision on if you qualify for a guarantee, they will inform you in writing or on the telephone to let you know the outcome of your request.
Price of Goods

The price of the Goods shall be the price set out on the relevant page of this site. We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.

If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm by e-mail/in writing that the new price is acceptable. If it is not acceptable then you will, of course, have the option of cancelling the order.

The price of the Goods does not include insured postage or packaging. There will be an additional charge made relative to the size and amount of Goods insured for postage and packaging. This charge will be clearly shown on the Order form

The total price is inclusive of any applicable value added tax unless you switch to show prices excluding VAT.

Terms of Payment

Upon providing us with details of the Payment Card and submitting the Order you:

Confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card.
Authorise us to deduct from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract.
If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.

Where Goods are returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount.

We will not pass your personal information on to any third party without your permission. Unless solely due to our negligence we cannot be held liable for any losses you may suffer. If in any event your payment card is used fraudulently you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.

Delivery

Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form. It is important that this address is accurate. Please be precise about where you would like the Goods left if you are out when we deliver. Where delivery is made by a third party carrier we are not responsible in anyway for any errors or mistakes that they might make.

If you choose to have your order re-delivered to an alternative address after the order has been dispatched. This will be treated as a new instruction therefore we will levy a further delivery cost of £4.99. We reserve the right to reject any order which is being delivered to an address other than the billing address, this is to protect ourselves against fraud.

Once the Goods have been delivered in accordance with your delivery instructions and signed for, you will be responsible for them. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery. If your order has any damage, you must report this to Kingdom Lighting within 5 days of delivery by emailing info@kingdomlighting.co.uk including photographs of the damage and photographs of the outer packaging, any claims raised after 5 days will be refused.

We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 3-7 days of the order date. We cannot be held responsible for delays beyond our control. If we are unable to make the delivery date we will contact you. If delivery cannot be made within 3-7 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund. If we are able to make delivery in advance of the given date we will contact you.

If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date. In this instance delivery will be said to be made in instalments. Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the instalments in accordance with these conditions, or any claim by you in respect of any one or more instalments will not entitle you to treat the contract as a whole as repudiated.

If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.

Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery. If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.

Carrier

All orders will be dispatched through ‘Next Day Delivery’ Couriers. Once the order is dispatched the parcel will be fully insured for the full value of the goods. Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.

We will also attempt to always notify you of your parcel’s tracking number in advance. However due to increasing business demands this may not always be possible. If for any reason we do not, you may contact us and we will send this number to you within 24 hours.

As set out on the header of these terms and conditions a delivery area is simply referring to “Mainland UK” If you are requesting a delivery to an area outside of mainland UK then we will do one of two things.

1) Use an alternative courier.

2) Contact customers if an alternative is not suitable due to size and weight.

The postcode areas which couriers consider not to be mainland UK are postcodes beginning by BT, IV, HS, JE,GY, IM, AB30-35, AB44-54, AB36-38, AB55-56, EIRE, FK17-21, G83,KA27-28, KW, PA20-99, PH17-32, PH34-48, PH33, PH49-99, TR21-25, ZE

For this reason all postcode areas listed above may not be on a next day delivery and will take slightly longer

Please note, any additional charges which you may be asked to pay is what we are charged by our courier companies we do not profit from courier costs and we do everything we can to avoid them such as using other couriers such as royal mail and Parcelforce.

Risk and Property

As soon as we have delivered the Goods or services, you will be responsible for them. If you delay a delivery our responsibility for everything other than damage due to our negligence will end on the date we agree to deliver them, as set out in the contract.

Subject to the provisions of clause 9 and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods. Goods supplied to you are not for resale

Warrants and Liability

Terms and conditions of this contract do not affect any additional rights you may have under a manufacturer’s warranty/guarantee. These are rights given to you by the manufacturer in addition to your statutory rights. Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract.

As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights. For further information regarding these rights contact Trading Standards or Citizens’ Advice Bureau.

If there is a claim that a fault has occurred with a purchased product, the following points may come into effect

1) It is important to note, that normally any manufacturers warranties would be null and void if there is reason to believe that a fault was not caused by a manufacturers defect

2) As an example, the product was wired wrongly, the fault is caused by using an incompatible or faulty transformer or led driver where appropriate. Please note, warranties are only valid when the lighting product is used with the recommended LED Driver/Transformer. EG, if you purchase a LED Light from us and use another manufacturers LED Driver than your warranty will be null and void. The reason for this is because like any manufacturer we perform extensive testing to ensure that the lighting and relevant drivers are compatible. If you were to use our lighting products with another manufacturers LED Driver than we would of performed no quality checks on this LED Driver and therefore cannot be 100% that the driver is to a satisfactory standard.

Please note, we adopt this policy and believe this to be fair and in line with most other leading manufacturer’s policies.

3) Unless a product states it is dimmable, it is assumed that it is not. Therefore if you use a lighting product in conjunction with a dimmer it can cause failure or significantly reduce the life of a LED product. Therefore your warranty would be voided. This includes using a dimmer to just switch the lighting on/off.

Please note where dimmers are recommended on some product pages, it’s important to note these are specialist 12-24v DC dimmers. Therefore standard 230v dimmers will not work with the products and will cause failure to the lighting.

If an item is returned to us and deemed not faulty. Or we believe that the fault has been caused by the customer, then we will charge the customer any costs associated in returning the product back to them.

Faulty goods

We have a legal duty to supply the goods in conformity with the contract.

Upon delivery the goods will:

a. be of satisfactory quality

b. be reasonably fit for any particular relevant purpose

It is very important to note that unless specified otherwise on each individual product page (on our website) that the minimum warranty is 12 months. Please assume that the warranty of the product(s) purchased will be 12 months unless otherwise specified on the product page.

All product warranties supplied are known as a “return to base” warranty. This means that if any item which you have purchase goes defective during the warranty period that you must return to goods to our warehouse for inspection.

Upon receiving the goods, we are within our rights to either repair or replace the goods, at our discretion. If we request that you return the goods to base, we will cover the cost of shipping with our chosen couriers for both legs. EG: Delivery to us and return delivery back to the consumer.

Limitation Of Liability

Where any court or arbitrator determines that any part of our contract is, for whatever reason, unenforceable, the Seller shall be liable for all loss or damage suffered by the Buyer but in an amount not exceeding the contract price/order value paid to Kingdomlighting.co.uk.

Nothing contained in these Terms and Conditions shall be construed so as to limit or exclude the liability of the Seller for death or personal injury as a result of the Seller’s negligence or that of its employees or agents.

Business Sales

Any orders placed on behalf of your business will NOT fall under the terms of Consumer Protection (Distance Selling) Regulations 2000 as it will be a business to business contract.

All sales are classed as final, we will not issue any refunds on goods ordered by you on behalf of your company unless faulty.

IMPORTANT NOTICE: TIME LIMIT FOR NOTIFICATION OF CLAIMS

You are asked to examine the goods as soon as reasonably possible after delivery. Any claim by you based on any defect in the quality or condition (including missing items or components) of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 5 days from the date of delivery.

Where a valid claim in respect of Goods delivered is notified to us within 5 days of the delivery date

Reject the Goods and receive a full refund.
Or have the Goods (or the part in question) replaced free of charge.
Returns

At kingdom Lighting we always strive to deliver quality products and we want you to be delighted with your purchase.

However, for your peace of mind, if for any reason you are not happy with your purchase or you simply want to cancel your order you can do, as long as you notify us in writing by email or by letter. We will then email you a return authorisation form which must be completed and included with the return.

The policy works as follows;

Return to us the items within 14 days of receiving your order. We will offer a full refund to you minus any postage costs incurred by you.
Any item must be returned within its original packing, unused. Meaning, you can take the product out of the box and check the item but you must not install the item.

Once we receive your order back into our warehouse we will refund your order back onto your chosen payment method within 7 days.

The only condition to this is that if the item purchased is not faulty it needs to be retail boxed, new and ready to sell to the next customer.

However, our full range of LED tapes is excluded from our usual 14-day return policy, this is because we cut the product to your requirements on order, therefore personalised to your requirements and the item could not be resold without financial loss to the company.

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